> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jobrco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Collections Employee: Automated Overdue Payment Follow-Up

> AI collections for business: a Jobr AI employee chases overdue payments on a schedule you set — politely and persistently — until every account is resolved.

Overdue payments are a cash flow problem that compounds quietly. The invoices pile up, nobody gets around to chasing them because it's uncomfortable and time-consuming, and the money sits outstanding longer than it should. Your Jobr collections AI employee — an AI agent built for AI collections — handles every overdue payment follow-up automatically — on the schedule you set, in the tone that fits your business, without involving your team in the uncomfortable part. It follows up politely and persistently until the account is resolved.

## What it handles

Your collections AI employee manages the entire follow-up workflow for overdue accounts:

* **Identifies overdue invoices** — monitors your accounts and flags what's past due based on your payment terms
* **Sends follow-up messages on schedule** — reaches out at the intervals you define, with the right message for each stage
* **Escalates unresponsive accounts** — when an account doesn't respond after a defined number of touches, it routes to a human
* **Tracks resolution** — marks accounts as resolved when payment is received and stops follow-up automatically

## Key benefits

* **Consistent follow-up** — every overdue account gets the same reliable cadence, no matter how busy the week is
* **No awkward conversations for your team** — the AI handles the chasing so your people can focus on relationships, not collections
* **24/7 execution** — follow-ups go out when they're scheduled, not when someone gets to them
* **Polite but persistent tone** — professional, firm, and on-brand — you define it, the AI delivers it

## What you configure

Jobr works with you during setup to build the collections workflow that matches your business:

* **Follow-up schedule** — when messages go out relative to the due date (for example: day 1, day 7, day 14)
* **Tone** — professional, firm, friendly, or a combination depending on the stage of the sequence
* **Escalation rules** — how many touches before an account routes to a human, and who receives it
* **Resolution criteria** — what counts as resolved and stops the follow-up sequence

<Tip>
  Set the follow-up schedule based on your typical payment terms — most teams start with a 3-touch sequence and adjust from there based on what works for their customer base.
</Tip>

<Note>
  The AI employee sends messages on your behalf with your brand voice — Jobr trains it on your tone during setup, so every message sounds like it came from your business.
</Note>