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Your Jobr customer support AI employee — an AI agent purpose-built for AI customer support — handles every first-line inquiry the moment it comes in, day or night, weekday or weekend. It answers the questions your team answers a hundred times a week, responds in under 30 seconds, and routes anything genuinely complex or sensitive to a human. Your team stops fielding routine messages and starts focusing on the work that actually needs them.

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What it handles

The customer support AI employee takes over your first-line inbox completely. That includes:
  • Order and account status questions — where’s my order, what’s my balance, what plan am I on
  • Plan and service change requests — standard changes within your defined rules
  • General FAQs — product questions, policy questions, how-to requests
  • High-volume repetitive inquiries — the questions you answer every single day
It replies instantly, handles as many conversations as come in simultaneously, and never puts someone in a queue for a routine question. When a conversation falls outside its scope — a complex complaint, a sensitive situation, or anything you’ve flagged as requiring a human — it escalates immediately to the right person on your team.

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Key capabilities

  • Answers common questions instantly, at any hour
  • Handles 100+ simultaneous conversations without degradation
  • Average response time under 30 seconds
  • Escalates based on your defined rules — not its own judgment
  • Delivers a daily report covering volume, topics handled, and escalations

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What you configure

Before your customer support AI employee goes live, Jobr works with you to define:
  • The questions it can answer — the full list of topics it’s trained to handle
  • Your tone of voice — formal, friendly, on-brand, whatever fits your business
  • Escalation triggers — the specific conditions that route a conversation to a human
Example escalation rule: if a refund request exceeds $200 → escalate to a human. You decide the thresholds; the AI employee enforces them exactly.

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What it doesn’t do

Your customer support AI employee will never promise something you haven’t approved. It will never commit to a refund amount, a delivery date, or a policy exception outside its configured boundaries. If a request falls outside what it’s authorised to handle, it escalates — it doesn’t guess or improvise. This is by design. The guardrails you set during onboarding define the edge of what it can do. Inside those edges, it works. Outside them, it hands off.

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Learn more

Setting Guardrails

Define exactly what your AI employee can and cannot do — and how it behaves at the edge of its limits.

Escalation Rules

Configure the conditions that trigger a handoff to your team, and who receives it.