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Your AI employee handles the work — and then tells you exactly what it did. Every day, you receive a report that covers every task completed, every escalation triggered, and how the AI performed across the board. You don’t need to monitor your AI employee in real time or dig through logs to know what’s happening. The daily report puts everything you need in one place, on a schedule you can rely on.

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What’s in your daily report

Each daily report includes a clear summary of the previous day’s activity:
  • Total tasks or conversations handled — The full volume of work your AI employee processed, so you always know how much it’s carrying.
  • Number of escalations and what triggered them — How many situations were handed off to a human, and a breakdown of the reasons — whether that was a dollar threshold, a sentiment trigger, a topic flag, or something else.
  • Average response time — How quickly your AI employee responded to each task or conversation, on average.
  • Top question and task types — For customer-facing roles, a breakdown of the most common topics your AI employee handled, ranked by volume.
  • Flagged edge cases — Any situations that didn’t fit neatly into the expected patterns — unusual requests, ambiguous inputs, or anything the AI handled in a way worth reviewing.

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How you receive reports

Reports are delivered by email, every day at the same time, to the address or addresses you specify during onboarding. If you want to add or change recipients — for example, routing the report to a manager or a shared team inbox — contact your Jobr account manager and the update can be made quickly.

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Using reports to improve

Your daily report is more than a record — it’s a feedback tool. Over time, patterns in the data will point to areas where your AI employee’s configuration can be refined:
  • If you see repeated escalations on the same topic, that’s a signal that the AI’s guardrails or policy training may need updating. The fix is usually straightforward: add a rule, clarify a policy, or expand what the AI is allowed to handle.
  • If response quality or accuracy drops, contact your account manager. Your AI employee’s performance is monitored by Jobr, but your ground-level view of the report is valuable context.
  • If task volume spikes significantly, you don’t need to do anything. Jobr monitors capacity automatically and will flag any operational concerns before they affect performance.
Reports are a summary, not a transcript. They give you a clear picture of what happened without requiring you to read every conversation. Full conversation logs are available on request if you need to review a specific interaction in detail.

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Example daily report

Here’s what a typical daily report looks like for a customer support AI employee: 
Daily Report — Aria (Customer Support)
Date: Monday, 14 July

Handled: 142 conversations
Escalated: 6
Avg. response time: 12s

Top topics:
- Order status (38%)
- Plan changes (21%)
- Billing questions (17%)
- Other (24%)

Escalation reasons:
- Refund > $200 threshold (4)
- Complaint tone detected (2)
The format is the same every day, so it’s quick to scan and easy to compare across weeks. If you’d prefer a different format or need additional data points included, speak to your Jobr account manager.